ANALYSIS AND SATISFACTION OF THE HOME HELP SERVICE IN ALMERÍA PROVINCE (SPAIN)

Abstract

The increase of the dependency to make Activities of the Daily Living requires political and social answers for this new and emergent social challenge. The present paper presents the characteristics of the Home Help Service (SAD) in the province of Almería, with respect to activities of domestic, personal and educative character, besides to evalu-ate the satisfaction of the users. Thus, we observed as the demanded SAD more is the related one to domestic activities, followed of the activities of personal and educative character. A greater prevalence in the use for the women exists, increasing the difference with respect to the men as it in-creases the age. Most of the subjects that use the domestic aid are located in the groups of 70-79 and 80-89 years, not being observed differences based on the civil state in the use of activities related to the dress and the cleanliness. The degree of satisfaction, with the service and the treatment of the responsible personnel, is considerably high, whereas approximately 35% don’t consider the benefit sufficient that receives.