Quality assessment programs in local sports: generalizability and optimization of measurement design
Abstract
The municipal sports management services has experienced numerous changes in the last years. The current demand of sports services is one of the principal problems facing sport managers, due among other factors, the continuous appearance of new sports activities and the difficulty of adjustment of the sports venues for the lack of functionality with which they were designed. The quality of service is a key element in the strategy of benefits, for what one of the principal strategies must be establish a quality plan, with a suitable optimization of the resources, costs reduction and continuous improvement (Morales Sánchez, 2009). Thus, Generalizability theory (TG) allows us to verify the precision of generalization of the results of any investigation. However, the references in the sports management area to this procedure of analysis are scantly in the literature, for what by means of this analysis we try to generalize accurately the results evaluated across different designs of measure for a suitable optimization plan in terms of cost - benefit, very valued in municipal services. The aim of this study is to apply the TG in the Questionnaire of Evaluation of the Quality Perceived in Sports Services (CECASDEP) used in a sample of 110 participants who helped to pilot the questionnaire. The results show that the tool design is optimal in terms of reliability and generalizability, obtaining good results in both indexes for those designs of measure in which the scale corresponds to one of the facets of generalization.Downloads
Las obras que se publican en esta revista están sujetas a los siguientes términos:
1. El Servicio de Publicaciones de la Universidad de Murcia (la editorial) conserva los derechos patrimoniales (copyright) de las obras publicadas, y favorece y permite la reutilización de las mismas bajo la licencia de uso indicada en el punto 2.
2. Las obras se publican en la edición electrónica de la revista bajo una licencia Creative Commons Reconocimiento-NoComercial-SinObraDerivada 3.0 España (texto legal). Se pueden copiar, usar, difundir, transmitir y exponer públicamente, siempre que: i) se cite la autoría y la fuente original de su publicación (revista, editorial y URL de la obra); ii) no se usen para fines comerciales; iii) se mencione la existencia y especificaciones de esta licencia de uso.
3. Condiciones de auto-archivo. Se permite y se anima a los autores a difundir electrónicamente las versiones pre-print (versión antes de ser evaluada) y/o post-print (versión evaluada y aceptada para su publicación) de sus obras antes de su publicación, ya que favorece su circulación y difusión más temprana y con ello un posible aumento en su citación y alcance entre la comunidad académica. Color RoMEO: verde.
