Emotional impact of workplace incivility and verbal abuse at work: Daily recovery influence

Authors

  • Eva Garrosa Departamento de Psicología Biológica y de la Salud Facultad de Psicología Universidad Autónoma de Madrid Ciudad Universitaria de Cantoblanco C/Ivan P. Pavlov, 6 28049 Madrid (España)
  • Isabel Carmona-Cobo Carrera de Psicología Universidad Autónoma de Chile Facultad de Ciencias Sociales y Humanidades Av. Alemania 01090 / Temuco
  • Bernardo Moreno-Jiménez Departamento de Psicología Biológica y de la Salud Facultad de Psicología Universidad Autónoma de Madrid Ciudad Universitaria de Cantoblanco C/Ivan P. Pavlov, 6 28049 Madrid (España)
  • Ana Sanz-Vergel Thomas Paine Study Centre 1.32 Norwich Research Park, Norwich, NR4 7TJ, UK.
DOI: https://doi.org/10.6018/analesps.31.1.161491
Keywords: Workplace incivility, Verbal Abuse, Emotional Exhaustion, Affect, Recovery, Multilevel

Supporting Agencies

  • MINISTERIO DE ECONOMÍA Y COMPETITIVIDAD. SUBPROGRAMA DE PROYECTOS DE INVESTIGACIÓN FUNDAMENTAL NO ORIENTADA

Abstract

The aim was to study daily fluctuations from workplace incivility and verbal abuse in the emotional well-being of employees and examine the daily role of recovery. It was recruited 1575 evaluations in a sample of 105 workers of service sector. It is a multilevel study with a diary design and two levels: level 1 (i), day-level; and level 2 (j), person-level. It was evaluated on two different times, general and diary moments. Diary measure was completed in a work week, three times per day. Data were analyzed with MLwiN software. The multilevel analysis showed significant results for workplace incivility and verbal abuse as predictors of emotional exhaustion, as well as an impact of all these variables on negative affect at night. However, non-significant relationships were found for positive affect at night. Recovery from daily work was a key factor predicting affect at night. Relaxation showed main effects on negative affect at night and mastery on positive affect at night. Both psychological detachment and relaxation showed a moderating role. The present diary study of occupational health psychology helps us achieve greater knowledge in this area and contribute on the prevention of aggression in the organizational context.

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Published
25-12-2014
How to Cite
Garrosa, E., Carmona-Cobo, I., Moreno-Jiménez, B., & Sanz-Vergel, A. (2014). Emotional impact of workplace incivility and verbal abuse at work: Daily recovery influence. Anales de Psicología / Annals of Psychology, 31(1), 190–198. https://doi.org/10.6018/analesps.31.1.161491
Issue
Vol. 31 No. 1 (2015)
Section
Social and Organizational Psychology

 

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