Factores de riesgo psicosocial, conflicto organizacional y satisfacción laboral: Un modelo de ecuaciones estructurales.


  • Elena Sureda Hospital Son Espases, Palma (Balearic Islands)
  • Javier Mancho Hospital Son Llàtzer, Palma (Balearic Islands)
  • Albert Sesé Balearic Islands University http://orcid.org/0000-0003-3771-1749
DOI: https://doi.org/10.6018/analesps.35.1.297711
Palabras clave: Factores de riesgo psicosocial, Conflicto organizacional, Satisfacción laboral, Modelos de ecuaciones estructurales


Objective: To test an interdependence model about the effect that psychosocial risk factors generate over organizational conflict and job satisfaction in Health professionals. Method: A cross-sectional design was implemented with a sample of 249 workers of a public hospital. Psychosocial risk was assessed with F-PSICO method; the latent variable organizational conflict was built using a set of indicators that had been developed from a specific survey made by a multidisciplinary team of health professionals with training in labor mediation; and the latent variable job satisfaction was operationalized with four subdimensions of “Font Roja” questionnaire. The fit of the model was estimated with SEM techniques. Results: Results confirm the adequate fit of the model that posits that the greater the psychosocial risk, the greater is the organizational conflict, and lower the perceived job satisfaction. The model also locates the organizational conflict as mediator variable between the risk and job satisfaction. Conclusions: The unique contribution of this study brings empirical evidence about the predictor role of psychosocial risks over both the organizational conflict and job satisfaction at the workplace in Health professionals. Therefore, psychosocial risk prevention can be an efficient way to reduce conflict levels and to increase job satisfaction.


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Biografía del autor/a

Elena Sureda, Hospital Son Espases, Palma (Balearic Islands)

Organizational Development Department, Human Resources Psychologist

Javier Mancho, Hospital Son Llàtzer, Palma (Balearic Islands)

Prevention Service Technical Director

Albert Sesé, Balearic Islands University

Associate Professor of the Department of Psychology


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Cómo citar
Sureda, E., Mancho, J., & Sesé, A. (2018). Factores de riesgo psicosocial, conflicto organizacional y satisfacción laboral: Un modelo de ecuaciones estructurales. Anales de Psicología / Annals of Psychology, 35(1), 106–115. https://doi.org/10.6018/analesps.35.1.297711
Psicología social y de las organizaciones