Psychosocial risk factors, organizational conflict and job satisfaction in Health professionals: A SEM model.
Abstract
Objetivo: Poner a prueba un modelo de interdependencia sobre el efecto que los factores de riesgo psicosocial generan sobre el conflicto organizacional y la satisfacción laboral en profesionales sanitarios. Método: Se utilizó un diseño selectivo transversal con una muestra de 249 trabajadores de un hospital público. Los riesgos psicosociales se evaluaron mediante la herramienta F-PSICO, la variable conflicto organizacional fue operacionalizada mediante un conjunto de indicadores contenidos en una encuesta elaborada por un equipo multidisciplinar de profesionales sanitarios expertos en mediación laboral; y la satisfacción laboral fue medida con cuatro dimensiones del cuestionario Font Roja. El ajuste del modelo se estimó con modelos de ecuaciones estructurales. Resultados: Se obtuvo un ajuste adecuado del modelo, que supone que cuanto mayor es el riesgo psicosocial, mayor es el conflicto organizacional, y menor la satisfacción laboral percibida. También sitúa la conflictividad laboral como mediadora entre los riesgos psicosociales y la satisfacción laboral. Conclusiones: La contribución única del estudio aporta evidencias empíricas del papel de predictor directo de los riesgos psicosociales sobre la conflictividad en el lugar de trabajo para los profesionales de la salud. Así, la prevención del riesgo psicosocial puede ser una vía eficiente para reducir la conflictividad y para aumentar la satisfacción laboral.
Downloads
References
Acker, G. M. (2004). The effect of organizational conditions (role conflict, role ambiguity, opportunities for professional development, and social support) on job satisfaction and intention to leave among social workers in mental health care. Community Mental Health Journal, 40(1), 65-73.
Almost, J., Doran, D.M., Hall, L., & Laschinger, H. K. (2010). Antecedents and consequences of intra-group conflict among nurses. Journal of Nursing Management, 18(8), 981-992.
Aranaz, J. & Mira, J. (1988). Cuestionario Font Roja. Un instrumento de medida de satisfacción en el medio hospitalario. Todo Hospital, 52, 63-66.
Bültmann, U., Kant, I. J., Van den Brandt, P. A., & Kasl, S. V. (2002). Psychosocial work characteristics as risk factors for the onset of fatigue and psychological distress: Prospective results from the Maastricht Cohort Study. Psychological Medicine, 32(2), 333-345.
Chen, I. H., Brown, R., Bowers, B. J., & Chang, W. Y. (2015). Work‐to‐family conflict as a mediator of the relationship between job satisfaction and turnover intention. Journal of Advanced Nursing, 71(10), 2350-2363.
Coelho, D. A., Tavares, C. S., Lourenço, M. L., & Lima, T. M. (2015). Working conditions under multiple exposures: A cross-sectional study of private sector administrative workers. Work, 51(4), 781-789.
Cortese, C. G., Colombo, L., & Ghislieri, C. (2010). Determinants of nurses' job satisfaction: The role of work-family conflict, job demand, emotional charge and social support. Journal of Nursing Management, 18(1), 35-43.
Freimann, T., & Merisalu E. (2015). Work-related psychosocial risk factors and mental health problems amongst nurses at a university hospital in Estonia: A cross-sectional study. Scandinavian Journal of Public Health, 43(5), 447-452.
Hall, G. B., Dollard, M. F., Coward, J. (2010). Psychosocial safety climate: Development of the PSC-12. International Journal of Stress Management, 17(4), 353-383.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1–55.
Jöreskog, K. G., & Sörbom, D. (2006). LISREL 8.80 for Windows [Computer Software]. Lincolnwood, IL: Scientific Software International, Inc.
Kaitelidou, D., Kontogianni, A., Galanis, P., Siskou, O., Mallidou, A., Pavlakis, A., et al. (2012). Conflict management and job satisfaction in paediatric hospitals in Greece. Journal of Nursing Management, 20(4), 571-578.
Kalliath, P. & Kalliath, T. (2015). Work–family conflict and its impact on job satisfaction of social workers. British Journal of Social Work, 45(1), 241-259.
Lin, S. M. (2003). Relationship among conflict management styles, employees' job satisfaction and team effectiveness: A comparison between public and private hospitals in Taiwan (China). Dissertation Abstracts International Section A: Humanities and Social Sciences, 64(5-A), 1750.
López-Montesinos, M. J. (2013). Psychosocial study about the consequences of work in hospital nurses as human resource management. Revista Latino-Americana de Enfermagem, 21, 61-70.
Marti, F. & Pérez, J. (1997). NTP 443: Factores psicosociales: metodología de evaluación. Ministerio de Trabajo y Asuntos Sociales: INSHT.
Martín, J., Luceño, L., Jaén, M., & Rubio, S. (2007). Relation between adverse psychosocial risks, assessed by means of the DECORE Multidimensional Questionnaire, and deficient occupational health. Psicothema, 19(1), 95-101.
McCaughey, D., Turner, N., Kim, J., Dellifraine, J., & McGhan, J. E. (2015). Examining workplace hazard perceptions and employee outcomes in the long-term care industry. Safety Science, 78, 190-197.
McDonald, G., Vickers, M. H., Mohan, S., Wilkes, L., & Jackson, D. (2010). Workplace conversations: Building and maintaining collaborative capital. Contemporary Nurse, 36(1-2), 96-105.
Montoro-Rodriguez, J. & Small, J. A. (2006). The Role of Conflict Resolution Styles on Nursing Staff Morale, Burnout, and Job Satisfaction in Long-Term Care. Journal of Aging Health, 18(3), 385-406.
Munir, F., Nielsen, K., Garde, A. H., Albertsen, K., & Carneiro, I. G. (2012). Mediating the effects of work–life conflict between transformational leadership and health‐care workers’ job satisfaction and psychological wellbeing. Journal of Nursing Management, 20(4), 512-521.
Olivares-Faúndez, V. E., Gil-Monte, P. R., Mena, L., Jélvez-Wilke, C., & Figueiredo-Ferraz, H. (2014). Relationships between burnout and role ambiguity, role conflict and employee absenteeism among health workers. Terapia Psicológica, 32(2), 111-120.
Piko, B. F. (2006). Burnout, role conflict, job satisfaction and psychosocial health among Hungarian health care staff: A questionnaire survey. International Journal of Nursing Studies, 43(3), 311-318.
Saastamoinen, P., Laaksonen, M., Leino-Arjas, P., & Lahelma, E. (2009). Psychosocial risk factors of pain among employees. European Journal of Pain, 13(1), 102-108.
Scher, K. M. (2006). Conflict management style of nurse managers and its impact upon staff nurse job satisfaction. Dissertation Abstracts International Section A: Humanities and Social Sciences, 67(2-A), 740.
Schreiber, J. B., Stage, F. K., King, J., Nora, A., & Barlow, E. A. (2006). Reporting structural equation modeling and confirmatory factor analysis results: A review. The Journal of Educational Research, 99, 323-337.
Soler, M. I., Fernández, M. M., & de Pedro, M. (2016). The moderating role of resilience in situations of work role demands and self-perceived discomfort. Revista Mexicana de Psicología, 33(1), 61-70.
Tabak, N. & Koprak, O. (2007). Relationship between how nurses resolve their conflicts with doctors, their stress and job satisfaction. Journal of Nursing Management, 15(3), 321-331.
Todorova, G., Bear, J. B., & Weingart, L. R. (2014). Can conflict be energizing? A study of task conflict, positive emotions, and job satisfaction. Journal of Applied Psychology, 99(3), 451-467.
Torressen, A. M. (2000). A study to examine perceived role ambiguity, role conflict, participation in decision making, ability and job satisfaction among intellectual property licensing professionals. Dissertation Abstracts International Section A: Humanities and Social Sciences, 61(4-A), 1269.
The works published in this journal are subject to the following terms:
1. The Publications Service of the University of Murcia (the publisher) retains the property rights (copyright) of published works, and encourages and enables the reuse of the same under the license specified in paragraph 2.
© Servicio de Publicaciones, Universidad de Murcia, 2022
2. The works are published in the online edition of the journal under a Creative Commons Reconocimiento-CompartirIgual 4.0 (legal text). You can copy, use, distribute, transmit and publicly display, provided that: i) you cite the author and the original source of publication (journal, editorial and URL of the work), ii) are not used for commercial purposes, iii ) mentions the existence and specifications of this license.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
3. Conditions of self-archiving. Is allowed and encouraged the authors to disseminate electronically pre-print versions (version before being evaluated and sent to the journal) and / or post-print (version reviewed and accepted for publication) of their works before publication, as it encourages its earliest circulation and diffusion and thus a possible increase in its citation and scope between the academic community. RoMEO Color: Green.
