Public Value in the Management of Public Educational Institutions: Strategies for Strengthening the Quality of Educational Services

Authors

  • Verónica Cecilia Ponce Chalén Universidad Estatal Península de Santa Elena
  • José Giovanny Palacios Meléndez Universidad Estatal Península de Santa Elena
  • María de los Ángeles Torres Paredes Universidad Técnica del Norte
DOI: https://doi.org/10.6018/reifop.694511
Keywords: Educational management; public value; service quality; strategic planning.

Abstract

The study examined how educational management influences the creation of public value in public educational institutions, with the purpose of identifying management practices that strengthen service quality, comparing perceptions according to sociodemographic variables, and proposing strategic guidelines oriented towards the creation of public value. A quantitative approach was applied with a non-experimental, cross-sectional, and correlational-explanatory design. The population consisted of 240 professionals, and the sample, selected through stratified probabilistic sampling, included 150 administrators, coordinators, and teachers. A questionnaire validated through expert judgment, a pilot test, and psychometric analysis was used. The results showed a strong and significant relationship between educational management and perceived public value. Factor analysis identified three central dimensions of management: leadership and strategic direction, process management and continuous improvement, and institutional participation-communication. These dimensions showed high averages and were the main factors associated with the quality of educational service. Comparative analyses revealed significant differences according to institutional role and years of experience. The regression model explained 57% of the perceived public value, with institutional leadership standing out as the most influential predictor. The study concluded that educational management, when supported by effective leadership, solid institutional processes, and participatory mechanisms, decisively contributes to the quality of service and the creation of public value. These findings guide the design of institutional improvement strategies and open avenues for research related to educational governance and the social impact of public school services.

 

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Published
21-06-2026
How to Cite
Ponce Chalén, V. C., Palacios Meléndez, J. G., & Torres Paredes, M. de los Ángeles. (2026). Public Value in the Management of Public Educational Institutions: Strategies for Strengthening the Quality of Educational Services. Interuniversity Electronic Journal of Teacher Formation, 29(2), 305–318. https://doi.org/10.6018/reifop.694511
Issue
Vol. 29 No. 2 (2026): La multimodalidad como recurso y estrategia en la Formación del Profesorado
Section
Miscelánea

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