Cartografía de la Responsabilidad Social Corporativa, la hospitalidad y el bienestar laboral: un análisis bibliométrico
Resumen
Este estudio realiza un análisis bibliométrico sobre la relación entre la Responsabilidad Social Corporativa (RSC), el bienestar de los empleados y el sector hotelero y turístico. Nuestro objetivo es analizar el estado actual de la investigación, identificar tendencias y proponer futuras líneas de estudio. La metodología sigue el protocolo PRISMA 2020 y analiza 60 artículos publicados entre 2009 y 2025 en Web of Science. Se examinan áreas de investigación, autores destacados, distribución geográfica, clústeres temáticos y tendencias emergentes. Los resultados muestran un creciente interés en la relación entre RSC y bienestar laboral desde 2019. Se identifican tres ejes clave: (1) impacto de la RSC en los empleados, (2) sostenibilidad y gestión de recursos humanos y (3) bienestar laboral como mediador del desempeño organizacional. Destaca la importancia de la confianza y la identificación organizacional en la percepción de la RSC. El estudio resalta la necesidad de integrar la RSC en la estrategia empresarial y de comunicar eficazmente sus iniciativas. Su contribución radica en ofrecer una visión estructurada del campo, facilitando futuras investigaciones que profundicen en los efectos de la RSC en el bienestar y la sostenibilidad del sector hotelero.
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