Comportamiento de los turistas en los hoteles de cuatro y cinco estrellas del Algarve antes y durante la pandemia de COVID-19: Un análisis basado en las reseñas en línea
Agencias de apoyo
- This paper is financed by National Funds provided by FCT – Foundation for Science and Technology project UIDB/04470/2023 with DOI 10.54499/UIDB/04470/2023 and project UIDB/04152/2023 with DOI 10.54499/UIDB/04152/2023.
Resumen
Este estudio investiga el comportamiento de los turistas alojados en hoteles de cuatro y cinco estrellas en el Algarve, Portugal, antes y durante la pandemia de COVID-19. Para ello, se analizaron 17,601 reseñas publicadas en TripAdvisor entre enero de 2018 y abril de 2023, utilizando el software NVivo 14. Los resultados revelan que el comportamiento de los huéspedes durante la pandemia siguió un patrón muy similar al del período previo a la pandemia, con la excepción de variaciones relacionadas con el continente de origen de los turistas.
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