CIBERSEGURIDAD EN LA INVESTIGACIÓN EN TURISMO Y HOTELERÍA: TEMAS DE ACTUALIDAD, TENDENCIAS Y UNA AGENDA PARA FUTURAS INVESTIGACIONES
Agencias de apoyo
- This work was supported by the: Spanish Ministry of Universities, Recovery, Transformation and Resilience Plan, and the Autonomous University of Madrid under Grant CA2/RSUE/2021-00659; Chinese Ministry of Science and Technology and the University of Science and Technology of China, Hefei City, P.R.China under Grant DL2023200001L.
Resumen
Este artículo compara dos revisiones bibliográficas sobre cuestiones de ciberseguridad centradas en el ámbito de las empresas y la gestión empresarial, por una parte, y en el sector del turismo y la hostelería por otra. De este modo, se utiliza el estudio general en el ámbito empresarial como punto de referencia para el análisis sobre el sector del turismo, con el fin de trazar las tendencias actuales e identificar las lagunas existentes. Los resultados sugieren los siguientes temas para futuras investigaciones: (1) aprendizaje automático, inteligencia artificial, blockchain y big data; (2) fraude y reputación; (3) phishing e ingeniería social; (4) seguridad y educación.
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