MODELO DE ADOPCIÓN DE CONTENIDOS WEB PARA EL COMERCIO ELECTRÓNICO (EWCAM): UNA HERRAMIENTA INTEGRADA PARA LOS MODELOS WCA Y EMICA PARA LA INDUSTRIA DEL TURISMO

Autores/as

DOI: https://doi.org/10.6018/turismo.541951
Palabras clave: Análisis de Contenido Web; eMICA; sitio web; comercio electrónico; eWCAM; estaciones de esquí; turismo de montaña

Agencias de apoyo

  • This work was supported by the Spanish Ministry of Economy, Industry and Competitiveness (Grant id.: TURCOLAB ECO2017-88984-R)

Resumen

El objetivo de este trabajo es desarrollar un modelo que sintetice las propiedades de WCA (Web Content Analysis) y eMICA (extended Model of Internet Commerce Adoption). Su desarrollo se ha basado en un análisis multivariante (Análisis de Componentes Principales y Modelos de Ecuaciones Estructurales) realizado sobre una muestra real de empresas, concretamente de estaciones de esquí. El modelo resultante, e-Commerce Web Content Adoption Model (eWCAM) es una modificación del WCA, que tiene propiedades atribuidas al eMICA. Esto facilita la comprobación de si los sitios web de la industria turística tienen la información adecuada y están suficientemente maduros para el comercio electrónico.

Descargas

Los datos de descargas todavía no están disponibles.

Citas

ÁLVAREZ DÍAZ, Y. (2014): La orientación al mercado en el sector turístico con el uso de las herramientas de la web social, efectos en los resultados empresariales. Doctoral dissertation. Santander, University of Cantabria. Available at: http://hdl.handle.net/10902/5018 (Accessed: 1 March 2022).

ANDERSON, J.C. and GERBING, D.W. (1988): «Structural equation modeling in practice: A review and recommended two-step approach», Psychological Bulletin, vol. 103, pp. 411-423.

BAGOZZI, R.P. and YI, Y. (1988): «On the evaluation of structural equation models», Journal of the Academy of Marketing Science, vol. 16 (2), pp. 74-94.

BALOGLU, S. and PEKCAN, Y. (2006): «The website design and internet site marketing practices of upscale and luxury hotels in Turkey», Tourism Management, vol. 27 (1), pp.171-176.

BERNAL, E., MOZAS, A., MEDINA, M.J. and FERNÁNDEZ, D. (2018): «Evaluation of Corporate Websites and Their Influence on the Performance of Olive Oil Companies», Sustainability, vol. 10 (4), art. 1274.

BINGLEY, S., BURGESS, S., SELLITTO, C., COX, C. and BUULTJENS, J. (2010): «A classification scheme for analyzing web 2.0 tourism websites», Journal of Electronic Commerce Research, vol. 11 (4), pp. 281-298.

BOŠKOVIĆ, N., VUJIČIĆ, M. and RISTIĆ, L. (2020): «Sustainable tourism development indicators for mountain destinations in the Republic of Serbia», Current Issues in Tourism, vol. 23 (22), pp.2766-2778.

BURGESS, L. and COOPER, J. (2000): «Extending the viability of MICA (Model of Internet Commerce Adoption) as a metric for explaining the process of business adoption of Internet commerce”, in Proceedings of ICTEC 2000. Dallas, Texas.

BURGESS, L., PARISH, B. and ALCOCK, C. (2011): «To what extent are regional tourism organisations (RTOs) in Australia leveraging the benefits of web technology for destination marketing and eCommerce? », Electronic Commerce Research, vol. 11, pp. 341-355.

CANTONI, L., FANS, M., INVERSINI, A. and PASSINI, V. (2011): «Hotel websites and booking engines: A challenging relationship”, in Law, R., Fuchs, M. and Ricci, F. (Eds.) Information and Communication Technologies in Tourism 2011. Vienna: Springer, pp. 241-252.

CAO, K. and YANG, Z. (2016): «A study of e-commerce adoption by tourism websites in China», Journal of Destination Marketing & Management, vol. 5, pp. 283-289.

CARMINES, E.G. and ZELLER, R.A. (1979): Reliability and validity assessment, N. 07-017. Sage University Paper Series on Quantitative Applications in the Social Sciences. Beverly Hills, CA, Sage.

CHIN, W.W. (1998): «Issues and opinions on structural equation modeling», MIS Quarterly, vol. 22 (1), pp. 7-16.

CHONG, A.Y.L., KHONG, K.W., MA, T., MCCABE, S. and WANG, Y. (2018): «Analyzing key influences of tourists’ acceptance of online reviews in travel decisions», Internet Research, vol. 28 (3), pp.564-586.

CHUNG, T. and LAW, R. (2003): «Developing a performance indicator for hotel websites», International Journal of Hospitality Management, vol. 22 (1), pp. 119-125.

CRISTOBAL-FRANSI, E., DARIES, N., MARINÉ-ROIG, E. and MARTÍN-FUENTES, E. (2017): «Implementation of Web 2.0 in the snow tourism industry: Analysis of the online presence and e-commerce of ski resorts», Spanish Journal of Marketing-ESIC, vol. 21 (2), pp. 117-130.

CRISTOBAL-FRANSI, E., DARIES, N., SERRA-CANTALLOPS, A., CARDONA, J. and ZORZANO, M. (2018): «Ski tourism and web marketing strategies: The case of ski resorts in France and Spain», Sustainability, vol. 10 (8), art. 2920.

CRISTOBAL-FRANSI, E., MONTEGUT-SALLA, Y., FERRER-ROSELL, B. and DARIES, N. (2020): «Rural cooperatives in the digital age: An analysis of the Internet presence and degree of maturity of agri-food cooperatives' e-commerce», Journal of Rural Studies, vol. 74, pp. 55-66.

CRISTOBAL-FRANSI, E., RAMON-CARDONA J., DARIES, N. and SERRA-CANTALLOPS, A. (2021): «Museums in the digital age: an analysis of online presence and the use of e-commerce»,Journal on Computing and Cultural Heritage, vol. 14 (4), pp. 1-21.

CRONBACH, L.J. (1970): Essentials of Psychological Testing. 3rd ed. New York, Harper and Row.

DARIES, N., CRISTOBAL-FRANSI, E. and FERRER-ROSELL, B. (2021): «Implementation of website marketing strategies in sport tourism: Analysis of the online presence and e-commerce of golf courses», Journal of Theoretical and Applied Electronic Commerce Research, vol. 16 (3), pp. 542-561.

DARIES, N., CRISTOBAL-FRANSI, E., FERRER-ROSELL, B. and MARINE-ROIG, E. (2018): «Maturity and development of restaurant websites: a comparison of Michelin-starred restaurants in France, Italy and Spain», International Journal of Hospitality Management, vol. 73, pp.125-137.

DARIES, N., CRISTOBAL-FRANSI, E., MARTÍN-FUENTES, E. and MARINE-ROIG, E. (2016): «Adopción del comercio electrónico en el turismo de nieve y de montaña: análisis de la presencia web de las estaciones de esquí a través del modelo eMICA», Cuadernos de Turismo, nº 37, pp. 113-134.

DAVIDSON, R. (2007): «Five year longitudinal study of Australian winery websites”, in Proceedings of the 13th Asia Pacific Management Conference. Melbourne, Australia, pp. 1429-1437.

DAVISON, A.C. and HINKLEY, D.V. (1997): Bootstrap Methods and Their Application. Cambridge, Cambridge University Press.

DIJKMANS, C., KERKHOF, P. and BEUKEBOOM, C.J. (2018): «A stage to engage: Social media use and corporate reputation», Tourism Management, vol. 47, pp. 58-67.

DOOLIN, B., BURGESS, L. and COOPER, J. (2002): «Evaluating the use of the Web for tourism marketing: a case study from New Zealand», Tourism Management, vol. 23, pp. 557-561.

EFRON, B. and TIBSHIRANI, R.J. (1993): An Introduction to the Bootstrap. New York, NY, Chapman Hall.

ESCOBAR, T. and CARVAJAL, E. (2013): «An evaluation of Spanish hotel websites: informational vs. relational strategies», International Journal of Hospitality Management, vol. 33, pp. 228-239.

FALK, R.F. and MILLER, N.B. (1992): A Primer for Soft Modeling. Akron, OH, The University of Akron.

FILIERI, R. and MCLEAY, F. (2014): «E-WOM and accommodation: An analysis of the factors that influence travelers’ adoption of information from online reviews», Journal of Travel Research, vol. 53 (1), pp. 44-57.

FORNELL, C. and LARCKER, D.F. (1981) «Evaluating structural equation models with unobservable variables and measurement error», Journal of Marketing Research, vol. 18 (1), pp.39-50.

HAIR, J.F., HULT, G.T.M., RINGLE, C.M. and SARSTEDT, M.A. (2014): Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, CA, Sage.

HÄMÄLÄINEN, E.K., KIILI, C., MARTTUNEN, M., RÄIKKÖNEN, E., GONZÁLEZ-IBÁÑEZ, R. and LEPPÄNEN, P.H. (2020): «Promoting sixth graders’ credibility Evaluation of Web pages: An intervention study», Computers in Human Behavior, vol. 110, art. 106372.

HEINZE, N. and HU, Q. (2006): «The evolution of corporate web presence: a longitudinal study of large American companies», International Journal of Information Management, vol. 26 (4), pp. 313-325.

HENSELER, J., RINGLE, C.M. and SINKOVICS, R.R. (2009): «The use of Partial Least Squares path modeling in international marketing», in Sinkovics, R.R. and Ghauri, P.N. (Eds.) Advances in International Marketing. Bingley, Emerald, pp. 277-320.

HERRERO, A., SAN MARTÍN, H. and HERNÁNDEZ, J.M. (2015): «Perceived influence on behavior of user-generated content on social network sites: An empirical application in the hotel sector», Revista Española de Investigación en Marketing-ESIC, vol. 19 (1), pp. 12-23.

HOFACKER, C.F. and BELANCHE, D. (2016): «Eight social media challenges for marketing managers», Spanish Journal of Marketing-ESIC, vol. 20 (2), pp. 73-80.

HUA, N. (2016): «E-commerce performance in hospitality and tourism», International Journal of Contemporary Hospitality Management, vol. 28 (9), pp. 2.052-2.079.

KIM, J. and FESENMAIER, D.R. (2015): «Measuring emotions in real time: Implications for tourism experience design», Journal of Travel Research, vol. 54 (4), pp. 419-429.

LEE, J.K. and MORRISON, A.M. (2010): «A comparative study of web site performance. Journal of Hospitality», Tourism Technology, vol. 1 (1), pp. 50-67.

LEUNG, X.Y., BAI, B. and STAHURA, K.A. (2015): «The marketing effectiveness of social media in the hotel industry a comparison of Facebook and Twitter», Journal of Hospitality and Tourism Research, vol. 39 (2), pp. 147-169.

LIAO, C., TO, P.L. and SHIH, M.L. (2006): «Website practices: a comparison between the top 1000 companies in the U.S. and Taiwan», International Journal of Information Management, vol. 26 (3), pp.196-211.

LOUREIRO, S.M.C. and KASTENHOLZ, E. (2011): «Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal», International Journal of Hospitality Management, vol. 30, pp. 575-583.

MARIMON, F., VIDGEN, R., BARNES S.J. and CRISTÓBAL, E. (2010): «Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL», International Journal of Market Research, vol. 52 (1), pp. 111-129.

MARTÍNEZ, T.L., VADILLO, J.A. and BELLIDO, N.P. (2014): «The contribution of a small ski resort to the development of its surrounding area: The case of Valdezcaray (La Rioja)», Cuadernos de Turismo, nº 33, pp .151-172.

MCLEAY, F., LICHY, J. and MAJOR, B. (2019): «Co-creation of the ski-chalet community experiences cape», Tourism Management, vol. 74, pp. 413-424.

MOURA, F. T., SINGH, N. and CHUN, W. (2016): «The influence of culture in website design and users 'perceptions: three systematic reviews», Journal of Electronic Commerce Research, vol. 17 (4), pp. 312-339.

MUNAR, A.M. and JACOBSEN, J.K.S. (2014): «Motivations for sharing tourism experiences through social media», Tourism Management, vol. 43, pp. 46-54.

NAWIJN, J., MITAS, O., LIN, Y. and KERSTETTER, D. (2013): «How do we feel on vacation? A closer look at how emotions change over the course of a trip», Journal of Travel Research, vol. 52, (2), pp.265-274.

NUNNALLY, J.C. (1994): Psychometric Theory (3 Edition).New Delhi, Tata McGraw-Hill Education.

RASOOLIMANESH, S.M., LAW, R., BUHALIS, D. and COBANOGLU, C. (2019): «Progress on information technology in hospitality and tourism», Journal of Hospitality and Tourism Technology, vol. 10 (4), pp. 481-844.

RECH, Y., PAGET, E. and DIMANCHE, F. (2019): «Uncertain tourism: Evolution of a French winter sports resort and network dynamics», Journal of Destination Marketing & Management, vol. 12, pp. 95-104.

RINGLE, C.M., WENDE, S. and WILL, S. (2005): SmartPLS 2.0 (Beta).Hamburg, SmartPLS. Avalaible at: http://www.smartpls.com (Accessed, 10 February 2022)

ROBBINS, S.S. and STYLIANOU, A.C. (2003): «Global corporate websites: an empirical investigation of content and design», Information and Management, vol. 40 (3), pp. 205-212.

SCHEGG, R., STEINER, T., FREY, S. and MURPHY, J. (2002): «Benchmarks of web site design and marketing by Swiss hotels», Information Technology and Tourism, vol. 5 (2), pp. 73-89.

SCHMIDT, S., SERRA, A. and DOS SANTOS, C.P. (2008): «The characteristics of hotel websites and their implications for website efectiveness», International Journal of Hospitality Management, vol. 27, (4), pp. 504-516.

SERRA, A., RAMÓN, J. and SALVI, F. (2018): «The impact of positive emotional experiences on eWOM generation and loyalty», Spanish Journal of Marketing-ESIC, vol. 22 (2), pp. 142-162.

SIQUEIRA JR, J. R., PEÑA, N. G., TER HORST, E. and MOLINA, G. A. (2020): «Spreading the word: How customer experience in a traditional retail setting influences consumer traditional and electronic word-of-mouth intention», Electronic Commerce Research and Applications, nº 40, art.100930.

STEIGER, R. and SCOTT, D. (2020): «Ski tourism in a warmer world: Increased adaptation and regional economic impacts in Austria», Tourism Management, vol. 77, p. 104032.

TAMIMI, N. and SEBASTIANELLI, R. (2015): «The relative importance of e-tailer website attributes on the likelihood of online purchase», Internet Research, vol. 25 (2), pp.169-183.

TING, P.H., WANG, S.T., BAU, D.Y. and CHIANG, M.L. (2013): «Website evaluation of the top 100 hotels using advanced content analysis and eMICA model», Cornell Hospitality Quarterly, vol. 54, (3), pp. 284-293.

VANAT, L. (2021): «2021 International Report on Snow and Mountain Tourism. Overview of the key industry figures for ski resorts». Avalaible at: https://www.vanat.ch/international-report-on-snow-mountain-tourism (accessed 19 February 2022).

VELOSO, B. M., LEAL, F., MALHEIRO, B. and BURGUILLO, J. C. (2020): «A 2020 perspective on “Online guest profiling and hotel recommendation”: Reliability, Scalability, Traceability and Transparency», Electronic Commerce Research and Applications, vol. 40, art. 100957.

WALCOTT, P.A. (2007): «Evaluating the readiness of e-commerce websites», International Journal of Computers, vol. 4 (1), pp. 263-268.

WERTS, C.E., LINN, R.L. and JÖRESKOG, K.G. (1974) «Interclass reliability estimates: Testing structural assumptions», Educational and Psychological Measurement, vol. 34, pp. 25-33.

WOODSIDE, A.G., RAMOS, V. and DUQUE, M. (2011): «Tourism's destination dominance and marketing website usefulness», International Journal of Contemporary Hospitality Management, vol. 23 (4), pp. 552-564.

XU, Y. and KOIVUMÄKI, T. (2019): «Digital business model effectuation: An agile approach», Computers in Human Behavior, vol. 95, pp. 307-314.

Publicado
28-11-2022
Cómo citar
Ramón-Cardona, J. ., Daries, N., Cristóbal Fransi, E., & Serra-Cantallops, A. (2022). MODELO DE ADOPCIÓN DE CONTENIDOS WEB PARA EL COMERCIO ELECTRÓNICO (EWCAM): UNA HERRAMIENTA INTEGRADA PARA LOS MODELOS WCA Y EMICA PARA LA INDUSTRIA DEL TURISMO. Cuadernos de Turismo, (50), 279–306. https://doi.org/10.6018/turismo.541951
Número
Sección
Artículos