EL COMPORTAMIENTO DE LOS PORTUGUESES HACIA LAS AGENCIAS DE VIAJES

Autores/as

DOI: https://doi.org/10.6018/turismo.521831
Palabras clave: Agencias de Viajes; Agencias de Viajes Tradicionales; Agencias de Viajes Online; Comportamiento

Resumen

Se afirma que el turismo ha crecido mucho en Portugal. Por lo tanto, hay que reflexionar si los portugueses utilizan las agencias de viajes tradicionales o las agencias de viajes online. Por ello, el objetivo principal de este estudio es caracterizar el comportamiento de los portugueses hacia las agencias de viajes, de ahí que se utilice una metodología cuantitativa. El género, la renta y las promociones influyen en la decisión de los portugueses sobre la compra en un determinado tipo de agencia de viajes, siendo el precio el factor menos relevante. Si bien este estudio es relevante para la actual falta de literatura, deben realizarse más estudios sobre este tema.

Descargas

Los datos de descargas todavía no están disponibles.

Citas

ABRANJA, N., ALCÂNTARA, A., BRAGA, C., MARQUES, A. and NUNES, R. (2012): Gestão de Agências de Viagens e Turismo. Lidel.

ABREU, K. and BAPTISTA, P. (2019, December 11): Publicidade e Comportamento do Consumidor: Alguns apontamentos. http://www.bocc.ubi.pt/pag/bocc-abreu-publicidade.pdf

AGAG, G. and EL-MASRY, A. (2016): "Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust", Computers in Human Behavior, vol. 60, pp. 1-15. https://doi.org/10.1016/j.chb.2016.02.038

AGUIAR-QUINTANA, T., MORENO-GIL, S. and PICAZO-PERAL, P. (2016): "How could traditional travel agencies improve their competitiveness and survive? A qualitative study in Spain", Tourism Management Perspectives, vol. 20,pp. 98-108.

ALBERDI, C. and ANDRADA, L. (2002): "La calidad en las agencias de viajes ante el reto de la innovación tecnológica", Revista Madri+d.Monografía: revista de investigación en gestión de la innovación tecnológica, nº 4, pp. 37-41.

ALLEN, M. (2001): "A practical method for uncovering the direct and indirect relationships between human values and consumer purchases", Journal of Consumer Marketing, vol. 18 (2), pp. 102-120. https://doi.org/10.1108/07363760110385983

ARAÚJO, P., FERNANDES, R., MARTINS, E. and MENDES, F. (2018): "Contributions to Understanding Portuguese Facebook Consumer’s Behavior: Sociodemographics, Lifestyle and Life Satisfaction", The European Proceedings of Social and Behavioural Sciences, vol. 48, pp. 173-183.

AZEVEDO, A. (2006): "Comportamento de compra de consumidores na Internet", Unopar científica: ciências jurídicas e empresariais, Londrina, vol. 7 (1), pp. 51-67.

BELLO, R. and MARTÍNEZ, E. (2018): "Prospectiva en Agencias de Viajes: Una Revisión de la Literatura", Turismo y Sociedad, nº 22, pp. 45-64. https://doi.org/10.18601/01207555.n22.03

BENEVIDES, V. (2002): Decisão de Compra na Internet e Percepção de Risco: Uma Investigação Empírica sobre os Riscos Percebidos pelos Consumidores e seus Atenuantes [Master’s Dissertation]. Universidade Federal de Pernambuco.

BISPO, M. (2014): "A Influência Da Tecnologia Na Gestão De Uma Agência De Viagens: Uma Análise A Partir Da Aprendizagem Baseada Na Prática", Revista Brasileira de Estudos Organizacionais, vol. 1 (2), pp. 126-140. https://doi.org/10.21583/2447-4851.rbeo.2014.v1n2.17

BORRÀS, J., MORENO, A. and VALLS, A. (2014): "Intelligent tourism recommender systems: A survey", Expert Systems with Applications, Vol. 41 (16), pp. 7.370-7.389. https://doi.org/10.1016/j.eswa.2014.06.007

BUNGHEZ, C.L. (2020): "Marketing Strategies of Travel Agencies: A Quantitative Approach", Sustainability, vol. 12 (24), p. 10.660. doi:10.3390/su122410660

BUGHIN, J., HAZAN, E., RAMASWAMY, S., CHUI, M., ALLAS, T., DAHLSTRÖM, P., HENKE, N. and TRENCH, M. (2017). Artificial Intelligence—The Next Digital Frontier? (p. 80). McKinsey and Company.

BUHALIS, D. and LAW, R. (2008): "Progress in information technology and tourism management: 20 years on and 10 years after the Internet – The state of eTourism research", Tourism Management, vol. 29 (4), pp. 609-623. https://doi.org/10.1016/j.tourman.2008.01.005

CASTELLS, M. (1999): "A Era da Informação: Economia, Sociedade e Cultura", Vol. 1—A Sociedade em Rede. Sociologias, Vol. 1, nº 2, pp. 294-303.

CHANG, Y.-W., HSU, P.-Y. and LAN, Y.-C. (2019): "Cooperation and competition between online travel agencies and hotels", Tourism Management, vol. 71, pp. 187-196. https://doi.org/10.1016/j.tourman.2018.08.026

CLEMONS, E., HANN, I.-H. and HITT, L. (2002): "Price Dispersion and Differentiation in Online Travel: An Empirical Investigation", Management Science, vol. 48 (4), pp. 534-549. http://dx.doi.org/10.1287/mnsc.48.4.534

COPELAND, B. (2017): Artificial intelligence. Encyclopedia Britannica. https://www.britannica.com/technology/artificial-intelligence

COSTA, A. and FARIAS, S. (2004): Emoções e Satisfação em Compras on-line: O “Ser” é Humano em Ambientes Intermediados por Computadores. Encontro Nacional dos Programas de Pós-Graduação em Administração, 28

DEMIRTAS, B. (2019): "Assessment of the impacts of the consumers’ awareness of organic food on consumption behavior", Food Science and Technology, vol. 39 (4), pp. 881-888. https://doi.org/10.1590/fst.10518

DEMO, G. and GUANABARA, M. (2015): "Marketing de Relacionamento Com a Apple: O Papel do Julgamento e Significado de Produto na Escolha do iPhone", Revista Eletrônica de Administração, vol. 80 (1), pp. 170-199. http://dx.doi.org/10.1590/1413-2311.0042014.46930

DEMO, G. and OLIVEIRA, K. (2013): "Customer Relationship Management Scale for the Business-to-Consumer Market: Exploratory and Confirmatory Validation and Models Comparison", International Business Research, vol. 6 (11), pp. 29-42. https://doi.org/10.5539/ibr.v6n11p29

GALHAFONE, R., MARQUES, J., TOLEDO, G. and MAZZON, J. (2010): "Turismo de lujo e Internet. Oportunidades para las agencias de viajes", Estudios y Perspectivas en Turismo, vol. 19 (6), pp. 888-908.

GARÍN-MUÑOZ, T. and AMARAL, T. (2011): "Internet Usage for Travel and Tourism. The Case of Spain", Tourism Economics, vol. 17 (5), pp. 1.071-1.085. https://doi.org/10.2139/ssrn.1571085

GEISLER, R. (2018): Artificial Intelligence in the Travel and Tourism industry. 26.

GOUVÊA, M. and YAMASHITA, S. (2004): "Panorama dos Impactos e Implicações da Internet Sobre o Marketing de Relacionamento em Empresas do Mercado Consumidor", USP/FEA/PPGA, nº 7, pp. 1-11.

HAO, J.-X., YU, Y., LAW, R.and FONG, D. (2015): "A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites", Tourism Management, vol. 48, pp. 231-241. https://doi.org/10.1016/j.tourman.2014.11.009

HAYTA, A. (2013): "A study on the of effects of social media on young consumers’ buying behaviors", European Journal of Research on Education, Special Issue: Human Resource Management, vol. 1 (2) pp. 65-74.

HENRY, D., COOKE, S. and MONTES, S. (1998): The Emerging Digital Economy. U.S. Department of Commerce.

HEUNG, V. (2015): "Internet usage by international travellers: Reasons and barriers", International Journal of Contemporary Hospitality Management, Vol. 15 (7), pp. 370-378. http://dx.doi.org/10.1108/09596110310496015

HSU, M.-H., CHANG, C.-M., CHU, K.-K. and LEE, Y.-J. (2014): "Determinants of repurchase intention in online group-buying: The perspectives of DeLone and McLean IS success model and trust"., Computers in Human Behavior, vol. 36, pp. 234-245. http://dx.doi.org/10.1016/j.chb.2014.03.065

INSTITUTO NACIONAL DE ESTATÍSTICA - INE. (2020): Atividade turística em aceleração—Fevereiro de 2020.

JENSEN, J. and HJALAGER, A.-M. (2013): "The role of demographics and travel motivation in travellers’ use of the internet before, during, and after a trip", International Journal of Tourism Policy, vol. 5 (1), pp. 34-58. https://doi.org/10.1504/IJTP.2013.054051

KAYNAMA, S. and BLACK, C. (2000): "A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study", Journal of Professional Services Marketing, vol. 21 (1), pp. 63-88. https://doi.org/10.1300/J090v21n01_05

KIM, D., KIM, W. and HAN, J. (2007): "A perceptual mapping of online travel agencies and preference attributes", Tourism Management, vol. 28 (2), pp. 591-603. https://doi.org/10.1016/j.tourman.2006.04.022

KIM, D.-Y., LEHTOB, X. and MORRISON, A. (2007): "Gender differences in online travel information search: Implications for marketing communications on the internet", Tourism Management, vol. 28 (2), pp. 423-433. https://doi.org/10.1016/j.tourman.2006.04.001

KIM, W. and LEE, H. (2004): "Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers", Journal of Travel and Tourism Marketing, Vol. 17 (2-3), pp. 105-116. https://doi.org/10.1300/J073v17n02_09

KOTLER, P. (2000): Chapter 5 -Analyzing Consumer Markets and Buyer Behavior. In Marketing Management, Millenium Edition (10a, pp. 87-107). Pearson Custom Publishing.

KOTLER, P. and KELLER, K. (2006): Capítulo 6 -Análisis de Los Mercados de Consumo. In Dirección de Marketing—Duodécima edición (12a, pp. 173-207). Pearson Educación.

KU, E., and FAN, Y. (2009): "Knowledge sharing and customer relationship management in the travel service alliances", Total Quality Management, vol. 20 (12), pp. 1.407-1.421. https://doi.org/10.1080/14783360903248880

LALICIC, L. and WEISMAYER, C. (2021): "Consumers' reasons and perceived value co-creation of using artificial intelligence-enabled travel service agents", Journal of Business Research, vol. 129, pp. 891-901. https://doi.org/10.1016/j.jbusres.2020.11.005

LAW, R., LEUNG, K. and WONG, R. (2004): "The impact of the internet on travel agencies: International", Journal of Contemporary Hospitality Management, vol. 16 (2), pp. 100-107. https://doi.org/10.1108/09596110410519982

LI, H., KUO, C. and. RUSSELL, M. (1999): "The Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer’s Online Buying Behavior", Journal of computer-mediated communication, vol. 5 (2), pp. 1-20.

LIN, X., FEATHERMAN, M., BROOKS, S. and HAJLI, N. (2018): "Exploring Gender Differences in Online Consumer Purchase Decision Making: An Online Product Presentation Perspective", Information Systems Frontiers, vol. 21 (5), pp. 1.187-1.201. https://doi.org/10.1007/s10796-018-9831-1

LING, L., GUO, X. and YANG, C. (2014): "Opening the online marketplace: An examination of hotel pricing and travel agency on-line distribution of rooms", Tourism Management, vol. 45, pp. 234-243. http://dx.doi.org/10.1016/j.tourman.2014.05.003

LIU, J. and ZHANG, E. (2014): "An investigation of factors affecting customer selection of online hotel booking channels" International Journal of Hospitality Management, vol. 39, pp. 71-83. http://dx.doi.org/10.1016/j.ijhm.2014.01.011

MANDER, J. and KAVANAGH, D. (2019): Social (pp. 1-33). Global Web Index.

MARTÍNEZ, E. and MONTANER, T. (2006): "The effect of consumer’s psychographic variables upon deal-proneness", Journal of Retailing and Consumer Services, vol. 13 (3), pp. 157-168. https://doi.org/10.1016/j.jretconser.2005.08.001

MARTINS, T., MATOSO, A., CRUZ, J. and AHLFELDT, R. (2015): "A Influência da Rede Social Facebook no Comportamento de Compra do Consumidor", Revista Científica Hermes, nº 13, pp. 86-106. http://dx.doi.org/10.21710/rch.v13i0.177

MULLANEY, T. (2004, March 8): Design Your Own Discount Getaway. Bloomberg Businessweek. https://www.bloomberg.com/news/articles/2004-03-07/design-your-own-discount-getaway

NEPOMUCENO, M., and TORRES, C. (2005): "Validação da Escala de Julgamento e Significado do Produto", Estudos de Psicologia, vol. 1 (3), pp. 421-430. http://dx.doi.org/10.1590/S1413-294X2005000300011.

NETO, J. and FILIPE, J. (2011): "Consumers Economic Behavior and Emotions: The case of iphone 6 in Neuromarketing", International Journal of Latest Trends in Finance and Economic Sciences, Vol. 20 (10), pp. 1-7.

NO, E. and KIM, J. (2015): "Comparing the attributes of online tourism information sources", Computers in Human Behavior, vol. 50, pp. 564-575. https://doi.org/10.1016/j.chb.2015.02.063

ORGANIZAÇÃO MUNDIAL DO TURISMO – OMT. (2001): Tendencias de los mercados turísticos: Panorama mundial y actualidad del turismo. Organización Mundial del Turismo.

OZTURK, A., NUSAIR, K., OKUMUS, F. and HUA, N. (2016): "The role of utilitarian and hedonic values on users’ continued usage intention in a mobile hotel booking environment", International Journal of Hospitality Management, vol. 57, pp. 106-115. http://dx.doi.org/10.1016/j.ijhm.2016.06.007

PERIS-ORTIZ, M., FERREIRA, J., FARINHA, L. and FERNANDES, N. (2016): "Introduction to Multiple Helix Ecosystems for Sustainable Competitiveness", in Multiple helix ecosystems for sustainable competitiveness. Springer, pp. 1–14. doi:10.1007/978-3-319-29677-7

PAULIN, G. (2001): "Expenditures of college-age students and nonstudents", Monthly Labor Review, vol. 7, pp. 46-50.

PENG, B., SONG, H. and CROUCH, G. (2014): "A meta-analysis of international tourism demand forecasting and implications for practice" Tourism Management, vol. 45, pp. 181-193. http://dx.doi.org/10.1016/j.tourman.2014.04.005

PINTO, I. and CASTRO, C. (2019): "Online travel agencies: Factors influencing tourist purchase decision", Tourism and Management Studies, vol. 15 (2), pp. 7-20. https://doi.org/10.18089/tms.2019.150201

PwC. (2017): Sizing the Prize: What’s the Real Value of AI for Your Business and How can You Capitalise? https://www.pwc.com/gx/en/issues/analytics/assets/pwc-ai-analysis-sizing-the-prize-report.pdf

RAMÍREZ-HURTADO, J. and BERBEL-PINEDA, J. (2010): "Characteristics And Perspectives Of Travel Agencies Franchises: The Case Of The Spanish Market", Tourism and Management Studies, vol. 6, pp. 25-35.

ROSE, S., HAIR, N. and CLARK, M. (2011): "Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context", International Journal of Management Reviews, vol. 13, pp. 24-39. https://doi.org/10.1111/j.1468-2370.2010.00280.x

SANTOS, H. and SOUZA, A. (2005): "O comércio eletrônico como uma ferramenta de sucesso na pequena empresa: Estudo de Caso no Teste Anpad", in Anais do IV EGEPE – Encontro de Estudos sobre Empreendedorismo e Gestão de Pequenas Empresas, pp. 1199–1209.

SARAIVA, C. (2012): Determinantes do Comportamento de Compra Online [Master’s Dissertation]. Escola Superior de Comunicação Social.

SERRA, E., COLMENERO-FERREIRA, F. and VIEIRA, J. (2007): "Web Consumer Behavior: The Effect of Enjoyment on Innovativeness", Portuguese Journal of Management Studies, vol. 12 (1), pp. 45-59.

SILVA, G. and FILHO, L. (2016): "Agências De Viagens On-Line: A Percepção De Diferentes Grupos Consumidores De Meios De Hospedagem", Cultur – Revista de Cultura e Turismo, vol. 10 (2), pp. 49-55.

SILVA, G., FILHO, L. and JÚNIOR, S. (2019): "Analysis of the Perception of Accommodation Consumers on the Use of Online Travel Agencies (OTAs)", Revista Brasileira de Pesquisa em Turismo, vol. 13 (1), pp. 40-57. https://doi.org/10.7784/rbtur.v13i1.1468

SILVA, G. and GONÇALVES, H. (2016): "Causal recipes for customer loyalty to travel agencies: Differences between online and offline customers", Journal of Business Research, vol. 69, (11), pp. 5.512-5.518. http://dx.doi.org/10.1016/j.jbusres.2016.04.163

SILVA, V. and SOUSA, B. (2018): "Um estudo exploratório do impacto do marketing relacional na decisão de compra do consumidor das agências de viagens", European Journal of Applied Business Management, Special Issue of ICABM2018, pp. 302-313.

SINGH, A. and VERMA, P. (2017): "Factors influencing Indian consumers’ actual buying behaviour towards organic food products", Journal of Cleaner Production, vol. 167, pp. 473-483. http://dx.doi.org/10.1016/j.jclepro.2017.08.106

SWEENEY, J. and SOUTAR, G. (2001): "Consumer perceived value: The development of a multiple item scale", Journal of Retailing, vol. 77 (2), pp. 203-220. https://doi.org/10.1016/S0022-4359(01)00041-0

TEGMARK, M. (2017): "Welcome to the Most Important Conversation of Our Time", in Life 3.0: Being Human in the Age of Artificial Intelligence (Vol. 4, pp. 33–69). Alfred A. Knopf.

TRINDADE, G., SENNA, A., BOLIGON, A. and ALVES, R. (2014): "Análise do comportamento dos consumidores de produtos ecologicamente corretos no município de São Gabriel: O caso dos produtos orizícolas certificados com selo ambiental do IRGA", Revista Eletrônica em Gestão, Educação e Tecnologia Ambiental, vol. 18 (1), pp. 483-502. http://dx.doi.org/10.5902/2236117012614

TURISMO DE PORTUGAL (2017): Tourism Strategy 2027. Accessed a 30 of July 2021 in http://www.turismodeportugal.pt/SiteCollectionDocuments/estrategia/estrategia-turismo-2027-eng-jul-2021.pdf

TUSSYADIAH, I. and MILLER, G. (2019): "Perceived Impacts of Artificial Intelligence and Responses to Positive Behaviour Change Intervention", in Information and communication technologies in tourism 2019. Springer, Cham. p. 359-370. https://doi.org/10.1007/978-3-030-05940-8_28

VARGAS, E. and CORTÉS, C. (2015): Las agencias de viajes y su inclusión en el canal de distribución online. Congreso “Los negócios desde una perspectiva globalizada”, Universidad de Ixtlahuaca cui, Ixtlahuaca.

WANG, S. (2001): Individual/organizational characteristics and intention to adopt e-commerce: A study based on innovation adoption theory [PhD Thesis]. The Chinese University of Hong Kong.

WU, E., LAW, R. and JIANG, B. (2013): "Predicting Browsers and Purchasers of Hotel Websites: A Weight-of-Evidence Grouping Approach", Cornell Hospitality Quarterly, vol. 54 (1), pp. 38-48. https://doi.org/10.1177/1938965512468225

Publicado
30-05-2022
Cómo citar
Gavina, B., & Silva, S. (2022). EL COMPORTAMIENTO DE LOS PORTUGUESES HACIA LAS AGENCIAS DE VIAJES. Cuadernos de Turismo, (49), 149–171. https://doi.org/10.6018/turismo.521831
Número
Sección
Artículos