Palabras clave: Inteligencia artificial (IA); Turismo sostenible; Análisis bibliométrico; VOSviewer; Impactos de la inteligencia artificial

Agencias de apoyo

  • This study was conducted at the University of Granada and supported by the Department of Business Organization I.


La Inteligencia Artificial (IA) ha ganado atención en el turismo, que requiere su sostenibilidad. Nuestro estudio se centra en un análisis bibliométrico de la IA en el turismo sostenible utilizando 174 manuscritos de 2000 a 2022. Una de las principales conclusiones es que "inteligencia" aparece con frecuencia, seguida de términos relacionados como trabajo, rendimiento, recursos, sostenibilidad, impacto, optimización y gestión. No existen pruebas previas sobre la IA en el contexto del turismo sostenible que expliquen cómo los gestores públicos o los políticos diseñan políticas públicas para crear y mejorar la eficiencia de los recursos.


Los datos de descargas todavía no están disponibles.


ALONSO, M. (2019): «Robots, inteligencia artificial y realidad virtual: Una aproximación en el sector del turismo», Cuadernos de Turismo, nº 44, pp. 13-26.

AMAR, S., HERMOSA, P. and BALLESTA, G. (2023): «El papel de las instituciones políticas en el desarrollo turístico a través del emprendimiento. marco jurídico actual y análisis bibliométrico», PASOS. Revista de Turismo y Patrimonio Cultural, vol. 21 (3), pp. 461-472.

ASIF, M. and FAZEL, H. (2024): «Digital technology in tourism: a bibliometric analysis of transformative trends and emerging research patterns», Journal of Hospitality and Tourism Insights.

BORRÀS, J., MORENO, A. and VALLS, A. (2014): «Intelligent tourism recommender systems: A survey», Expert Systems with Applications, vol. 41 (16), pp. 7.370-7.389.

BOWEN J. and MOROSAN. C. (2018): «Beware hospitality industry: The robots are coming», Worldwide Hospitality and Tourism Themes, vol. 10 (6), pp. 726-733.

BOYD, R. and HOLTON, R. (2018): «Technology innovation, employment and power: Does robotics and artificial intelligence really mean social transformation? », Journal of Sociology, vol. 54 (3), pp. 331-345.

BUHALIS, D. (2020): «Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article», Tourism Review, vol. 75 (1), pp. 267-272.

BULCHAND-GIDUMAL, J. (2020): «Impact of artificial intelligence in travel, tourism, and hospitality» en Handbook of e-Tourism. Cham: Springer International Publishing, pp. 1943-1962.

CAPUTO, A., PIZZI, S., PELLEGRINI, M. and DABIC, M. (2021): «Digitalization and business models: Where are going? A science map of the field», Journal of Business Research, vol. 123, pp. 489-501.

CASTELEIRO-ROCA, J.L., GÓMEZ-GONZÁLEZ, J.F., CALVO-ROLLE, J.L., JOVE, E., QUINTIÁN, H., GONZALEZ DIAZ, B. and MENDEZ PEREZ, J. A. (2019): «Short-term energy demand forecast in hotels using hybrid intelligent modeling», Sensors, vol 19 (11), pp. 2485.

CHI O. H., DENTON G. and GURSOY, D. (2020): «Artificially intelligent device use in service delivery: A systematic review, synthesis, and research agenda», Journal of Hospitality Marketing and Management, vol. 29 (7), pp. 757-786.

CHI, O.H., GURSOY, D. and CHI, C.G. (2022): «Tourists’ attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery: Moderating role of service value seeking», Journal of Travel Research, vol. 61 (1), pp. 170-185.

COBO, M., LÓPEZ-HERRERA, A., HERRERA-VIEDMA, E. and HERRERA, F. (2011): «An approach for detecting, quantifying, and vializing the evolution of a research field: A practical application to the fuzzi sets theory field», Journal of Informetrics, vol. 5 (1), pp. 146-166. https://doi:10.1016/j.joi.2010.10.002

DENG, N. and LI, X. (. (2018): «Feeling a destination through the “right” photos: A machine learning model for DMOs’ photo selection», Tourism Management, no 65, pp. 267-278. https://doi:10.1016/j.tourman.2017.09.010

DZIURAKH, Y., KULYNIAK, I., HALANETS, V., DZYANA, H. and DZYANYY, R. (2024): «Use of artificial intelligence in smart tourism: Bibliometric analysis», en E3S Web of Conferences. EDP Sciences, vol. 501, pp. 01002.

GO, H. and KANG, M. (2023): «Metaverse tourism for sustainable tourism development: Tourism agenda 2030», Tourism Review, vol 78 (2), pp. 381-394.

HONGDAO, Q., BIBI, S., KHAN, A., ARDITO, L. and KHASKHELI, M.B. (2019): «Legal technologies in action: The future of the legal market in light of disruptive innovations», Sustainability, no 11(4), pp. 1015.

HUANG, M.H. and RUST, R. T. (2018): «Artificial intelligence in service», Journal of Service Research, vol. 21 (2), pp. 155-172.

HUNTER, W.C., CHUNG, N., GRETZEL, U. and KOO, C. (2015). «Constructivist research in smart tourism», Asia Pacific Journal of Information Systems, vol. 25 (1), pp. 103-118.

INTERNATIONAL FEDERATION OF ROBOTICS. IFR. (2021): World robotics industrial robots 2021», Executive Summary. Disponible en

IVANOV, S. and WEBSTER, C. (2019): Robots, artificial intelligence, and service automation in travel, tourism and hospitality. Emerald Publishing Limited.

IVANOV, S., WEBSTER, C. and BEREZINA, K. (2017): «Adoption of robots and service automation by tourism and hospitality companies», Revista Turismo and Desenvolvimiento, vol. 27, pp. 1.501-1.571.

KAUFFMAN, R.J., KIM, K., LEE, S.Y.T., HOANG, A.P. and REN, J. (2017): «Combining machine-based and econometrics methods for policy analytics insights», Electronic Commerce Research and Applications, vol. 25, pp. 115-140.

KAZAK, A., CHETYRBOK, P. and OLEINIKOV, N.N. (2020): «Artificial intelligence in the tourism sphere» en The International Conference on Green Development and Environmental Science and Technology, vol. 421, nº 4.

KELLY, S., KAYE, S.A. and OVIEDO-TRESPALACIOS, O. (2023): «What factors contribute to the acceptance of artificial intelligence? A systematic review», Telematics and Informatics, vol. 77, pp. 101925.

KOO, C., GRETZEL, U., HUNTER, W.C. and CHUNG, N. (2015): «The role of IT in tourism», Asia Pacific Journal of Information Systems, vol. 25 (1), pp. 99-102.

LI, J., BONN, M.A. and YE, B.H. (2019): «Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate», Tourism Management, vol. 73, pp. 172-181.

MARR, D. (1977): «Artificial intelligence—A personal view», Artificial Intelligence, vol. 9 (1), pp. 37-48. https://doi:10.1016/0004-3702(77)90013-3

MCCARTHY, J. (2007): What is artificial intelligence?.

NEUHOFER, B., BUHALIS, D. and LADKIN, A. (2014): «A typology of technology enhanced experiences», International Journal of Tourism Research, vol. 16 (4), pp. 340-350.

PAGE, M., MCKENZIE, J., BOSSUYT, P., BOUTRON, I., HOFFMANN, T., MULROW, C., SHAMSEER, L., TETZLAFF, J. AKL, E., BRENNAN, S., CHOU, R., GLANVILLE, J., GRIMSHAW, J., HRÓBJARTSSON, A., LALU, M., LI, T., LODER, E., MAYO-WILSON, E., MCDONALD, S. and MOHER, D. (2021): «Prisma 2020 statement: An updated guideline for reporting systematic reviews», BMI, vol. 372.

PARK, E. (2020): «User acceptance of smart wearable devices: An expectation-confirmation model approach», Telematics and Informatics, vol. 47, pp. 2-11.

RANE, N., CHOUDHARY, S. and RANE, J. (2023): “Sustainable tourism development using leading-edge Artificial Intelligence (AI), Blockchain, Internet of Things (IoT), Augmented Reality (AR) and Virtual Reality (VR) technologies”. Blockchain, Internet of Things (IoT), Augmented Reality (AR) and Virtual Reality (VR) technologies.

ROMAGOSA, F., MENDOZA, C., MOJICA, L. and MORÉN ALEGRET, R. (2020): «Inmigración internacional y turismo en espacios rurales. El caso de los “micropueblos” de Cataluña», Cuadernos de Turismo, nº 46, pp. 319 347.

RUSSELL, S. and NORVIG, P. (1995): Artificial intelligence: A modern approach. Prentice Hall.

SACCO, P.L., FERILLI, G. and TAVANO BLESSI, G. (2018). From culture 1.0 to culture 3.0: Three socio-technical regimes of social and economic value creation through culture, and their impact on European Cohesion Policies», Sustainability, vol. 10 (11), pp. 3923.

SERGE, J.P.R. and BRITZ, P.J. (2009): «Profile of the illegal abalone fishery (Haliotis midae) in the eastern cape province, south africa: organised pillage and management failure». Fisheries Research, vol. 97(3), pp. 183-195.

TIRKOLAEE, E. B., GOLI, A., GHASEMI, P., and GOODARZIAN, F. (2022): «Designing a sustainable closed-loop supply chain network of face masks during the COVID-19 pandemic: Pareto-based algorithms», Journal of Cleaner Production, vol. 333, pp. 130056.

TOWNSEND, P. (2017): The dark side of technology. Oxford University Press, Oxford.

TUSSYADIAH, I. (2020): «A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism», Annals of Tourism Research, vol. 81, pp. 102883.

UNITED NATIONS WORLD TOURISM ORGANIZATION. UNWTO. (2023): «Glossary of tourism terms». Disponible en

UNITED NATIONS. and DEPARTMENT OF ECONOMIC AND SOCIAL AFFAIRS SUSTAINABLE DEVELOPMENT. (2023): «Sustainable tourism». Disponible en,the%20environment%20and%20host%20communities%22.

VALSARAJ, P., GIRIDHAR, B., VVASANTH, K., JYOTHI, M. and C. (2024): «Trends and patterns in indian sustainable tourism development literature: A bibliometric analysis and visualisation», International Journal of Tourism Policy, vol. 12 (2), pp. 188-206.

VAN ECK, N. and WALTMAN, L. (2010): «Software survey: VOSviewer, a computer program for bibliometric mapping», Scientometrics, vol. 84, pp. 523-538.

WANG, R., LUO, J. and HUANG, S. S. (2020): «Developing an artificial intelligence framework for online destination image photos identification», Journal of Destination Marketing and Management, vol. 18, pp. 100512.

WEI, A. P., PENG, C. L., HUANG, H. C. and YEH, S. P. (2020): «Effects of corporate social responsibility on firm performance: Does customer satisfaction matter? », Sustainability, no 12(18), pp. 7545.

ZENG, Z., CHEN, P. and LEW, A. (2020): «From high-touch to high-teach: COVID-19 drives robotics adoption», Tourism Geographies, vol. 22 (1), pp. 1-11.

ZHENG, W., HUANG, L. and LIN, Z. (2021): «Multi-attraction, hourly tourism demand forecasting», Annals of Tourism Research, vol. 90, pp. 103271.

Cómo citar
Hermosa Del Vasto, P. M., & Arco Castro, M. L. (2024). INTELIGENCIA ARTIFICIAL (IA) EN TURISMO SOSTENIBLE: ANÁLISIS BIBLIOMÉTRICO. Cuadernos de Turismo, (53), 157–185.