Analysis of linguistic resources used by news ombudsmen in order to enhance press user confidence
Abstract
This study addresses two research questions: (1) Which language resources are applied by ombudsmen and how they adopt them? and (2) Is there any significant statistical variation in the use of those resources depending on the ombudsmen who participate or depending on favourable response to complaints? The compiled material was found in a sample of twelve columns (145 paragraphs) written by three El País’ staff ombudsmen, which shows not only a non opinative genre, but also an informative one. In addition to this, the existence of significant statistical variations has not been determined when applying Chi-Square test depending on the intervening ombudsmen, but it has been found according to the sense of their responses.
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