Impacto de las prácticas de recursos humanos en el capital humano y los resultados organizativos de las empresas hoteleras

Autores/as

  • Jorge Plaza Bolaños Universidad de Las Palmas de Gran Canaria
  • Julia Nieves Universidad de Las Palmas de Gran Canaria
DOI: https://doi.org/10.6018/turismo.426151
Palabras clave: Prácticas de RRHH de reclutamiento-selección; prácticas de RRHH de retención; capital humano; resultados organizativos

Resumen

Existe un amplio consenso respecto a la conveniencia de mejorar la cualificación de los empleados en el ámbito de la hostelería y turismo. Asimismo, la literatura sugiere la importancia de las prácticas de RRHH en la mejora de los resultados organizativos. Este trabajo pretende aportar evidencia empírica del papel que las prácticas de reclutamiento-selección y de retención desempeñan como determinantes del capital humano y el desempeño organizativo en las empresas hoteleras. Los resultados muestran el importante papel que ejercen, fundamentalmente, las prácticas de reclutamiento-selección.

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Citas

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Publicado
03-06-2020
Cómo citar
Plaza Bolaños, J., & Nieves, J. (2020). Impacto de las prácticas de recursos humanos en el capital humano y los resultados organizativos de las empresas hoteleras. Cuadernos De Turismo, (45), 311-332. https://doi.org/10.6018/turismo.426151
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