Satisfaction of the user of nautical tourism in the activity charter to sail and engine as alternative proposal
Abstract
The aim of this work was to analyze the quality of nautical charter services in the Balearic Islands by means of a previously validated questionnaire that measures four measurement factors. We surveyed 185 users of different nationalities, ages and gender, users of different companies dedicated to the sector between July and August. The results showed that there were no significant differences by age groups for each of the factors, but that in general the most important was satisfaction. Likewise satisfaction and perceived value were directly related to future practice intentions.
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© Servicio de Publicaciones, Universidad de Murcia, 2013
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
