Brazilian Nurses' Perspective on the Impact of Hospital Accreditation

Authors

  • Carmen Silvia Gabriel Escola de Enfermagem de Ribeirão Preto da Universidade de São Paulo
  • Denise Franzé Bogarin Escola de Enfermagem de Ribeirão Preto da Universidade de São Paulo
  • Sabrina Mikael Escola de Enfermagem de Ribeirão Preto da Universidade de São Paulo
  • Greta Cummings Faculty of Nursing at University of Alberta, Edmonton, Canada
  • Andrea Bernardes Escola de Enfermagem de Ribeirão Preto da Universidade de São Paulo
  • Larissa Gutierrez Escola de Enfermagem de Ribeirão Preto da Universidade de São Paulo
  • Graziela Caldana Escola de Enfermagem de Ribeirão Preto da Universidade de São Paulo
DOI: https://doi.org/10.6018/eglobal.17.1.283981
Keywords: Accreditation, Quality Assurance Health Care, Nursing

Abstract

This study aimed to identify the impact of hospital accreditation programs from the nurses' perspective. This quantitative, descriptive, exploratory study was performed in a private general hospital. This institution is accredited with Excellence (Level III, the highest) by the Brazilian National Accreditation Organization. Data collection was conducted using a Likert-type questionnaire consisting of seven scales related to: quality results; human resources utilization; strategic quality planning; quality management; use of data related to patient satisfaction; staff involvement; and benefits of accreditation. The results show that nurses perceived improvements as outcome of the accreditation process in the following areas: strategic quality planning; quality management; use of data related to patient satisfaction; and staff involvement with hospital quality. Inversely, the accreditation process have not result in developments in relation to the time given to nurses to plan for and test quality improvements, and also in relation to human resources utilization, especially concerning rewards and recognition strategies. We concluded that nurses have a key role in accomplishment of the accreditation process and therefore rewards and recognition strategies need to be better developed and implemented, and nurses need to be given adequate time for performing activities related to the accreditation process.

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Published
30-12-2017
How to Cite
[1]
Gabriel, C.S. et al. 2017. Brazilian Nurses’ Perspective on the Impact of Hospital Accreditation. Global Nursing. 17, 1 (Dec. 2017), 381–419. DOI:https://doi.org/10.6018/eglobal.17.1.283981.
Issue
Vol. 17 No. 1 (2018): #49-Enero
Section
ORIGINAL RESEARCH

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