Social Work and Smart Cities: Towards a new conception of accessibility in tourism destinations for the promotion of personal autonomy

Abstract

In Spain, tourism represents one of the branches of the tertiary sector of greater relevanceand economic impact, being the second tourist destination in the world with 6,9% of the share ofworld market (OMT, 2008). Through the Law 51/2003, equal opportunities, non-discrimination and universal accessibility of persons with disabilities, this work reflects on the predominant role between the accessible tourism and Social work, emphasizing the idea that intelligent cities constitute as inclusive cities through its spaces, capable of promoting personal autonomy. Also analyses the intelligent concept and evolution that has had accessible tourism, pointing out the performances of the cities listed as Smart Cities and some examples of good practices carried out in tourism. We have used techniques such as documentary analysis, literature review and analysis of cases. The results show how the actions taken must include accessibility in a broad sense so that they can be categorized as intelligent, highlighting the synergy that is happening between both terms, as well as awareness that currently exists by administrations and citizens in terms of accessibility.