Football players' satisfaction with the quality of services provided by youth football coaching clubs
Abstract
The level of satisfaction with the services provided to youth soccer coaching in Kediri, East Java, Indonesia is one form of success that has been carried out by the club in coaching youth soccer players. The satisfaction includes the player's assessment of the services of the football player coaching club which includes aspects of satisfaction such as tangible, reliability, responsibility, assurance, and empathy. The purpose of this study was to assess football players’ satisfaction with the services of a youth soccer coaching club in Kediri, East Java, Indonesia. The study used a descriptive research method with a survey research approach. The subjects of this study were 335 respondents from a youth soccer player coaching club in Kediri, East Java, Indonesia. We used a questionnaire to collect the data. The questionnaire was in the form of questions with a Likert scale. The results showed that the majority of respondents' assessment of each question item gave a good rating category. Based on the 19 question items given to the respondents, there are 58% or 11 items answering the satisfaction aspect with good results, then 32% or 6 items answering the satisfaction aspect with sufficient results, and 11% or 2 questions answering the satisfaction aspect with good results. very good. Based on the results of the study, it can be concluded that the level of player satisfaction with the services of youth football coaching clubs in East Java, Indonesia, is in the good category.
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References
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
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