Quality assessment of Physical Education in Shahriar city based on SERVQUAL model
Abstract
The objective was to assess the quality of Physical Education in secondary schools of Shahriar city using the SERVQUAL model. The sample consisted of 336 (217 males and 119 females) secondary school students of Shahriar in 2019-2020. The distribution of the students was: 166 students (49.4%) of tenth grade, 132 students (39.5%) of eleventh grade and 38 students (11.1%) of twelfth grade. An adaptation of SERVQUAL questionnaire was the instrument used, with the title “Quality of Service in Physical Education” (Cronbach's alpha=0.949). Data were analyzed with SPSS 16. The quality of the desirable educational services was significantly (p<0.01) higher than the quality of the available educational services in all the dimensions studied: Tangibles, Reliability, Responsiveness, Assurance, Empathy. For tenth grade students, the most important dimension was tangibles and the least important was responsiveness. For eleventh grade students, the most important dimension was assurance and the least important was responsiveness. For twelfth grade students, the most important dimension was assurance and the least important was empathy. The findings of this study can be used to improve education quality in schools, particularly in Physical Education.
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References
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
