Application of the generalizability theory in the services evaluation in sports management
Abstract
This paper addresses from the use of the Generalizability Theory (TG) the optimization of resources in sports management. We used a design structure composed of the facets users (U), activities (A), scales (E) and items (I), following not orthogonal design, partially nested and multifaceted, within the General Linear Model. 537 participants (32.11 ± 11.11 years) completed the Questionnaire of Evaluation of the Perceived Quality in Sports Services obtaining excellent results both indexes of reliability (ξρ²(δ) > 0.98) and generalizability (ξρ²(Δ) > 0.98). The optimization showed that half of participants and fewer activities, we obtain a high degree of generalization and at the same time, reduced the total number of observations, being important for future studies which will facilitate the evaluation of sport service more efficiently.
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
