Using the EFQM model in contrast with the level of quality management in municipal sports services
Abstract
The new demands of the users have pressed to the sports sector to undertake deep remodelings in his structures, being basic the quality in the service. In this study, it is evaluated, through the European Model of Excellence, the quality level of ten town halls of the Region of Murcia, with less than 10.000 inhabitants. The sample was formed by 66 workers, 41 men (62.1 %) and 25 women (37.9 %). The statistical techniques used were construct validity, confirmatory factorial analysis, reliability by Cronbach's alpha (.098), level of significance of p = .05. The profile of the sports services allows to know their strong points: key results 97 points (64.4 %) out of 150 of the model and their weak points: alliances and resources 45 points (50.3 %) out of 90 maximum of the model. Globally they obtained 580 points (57.1 %) out of the 1000 that could be reached, therefore their level of quality, according to the model, is acceptable.
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© Servicio de Publicaciones, Universidad de Murcia, 2013
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
