Satisfaction of users of two padel clubs in Cartagena (Region of Murcia)
Abstract
The purpose of the study was to determine the user satisfaction of two clubs of padel of Cartagena (Region of Murcia). With this objective, the questionnaire EPOD was implemented to a sample of 36 people (16 women and 20 men), aged 20 to 55 years old. This instrument is composed of four dimensions: 1.Instructors, 2. Facilities and Material, 3. Activities, 4. Organization Image. The dimensions best valued were Instructors and Organization Image. These results were similar with other previous studies where it was also observed that the most valued dimensions were Instructors and Organization Image. Therefore, padel clubs should center their efforts in improving the management of the other dimensions: Facilities and Material, Activities.
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
