Comparative analysis of the perceived quality by combat sports spectators
Abstract
The interest in knowing the user's perceptions regarding the quality and value of the service has been transferred to the sports events. Knowing which are the determinant elements for the general satisfaction of the spectator, will cause to the organizations a greater loyalty and improvement in its sport projects. This study analyzes, through a questionnaire, the different dimensions from the quality perceived, services quality, competitions elements and futures intentions in the prediction of the general satisfaction of the spectator in Taekwondo and Wrestling Spanish Championships. The results indicated the quality dimension was the worst valued for the spectators in both sports, being the results quality the low punctuation dimension. However, the future intentions has got the best valued dimension for the spectators, there are no exist more differences between the both championships. These results would be relevant for managers in charge of sport events in order to plan strategies dedicated to services improvement.
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1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
