Satisfaction of sports services users in Orihuela (Alicante)
Abstract
The aim of this study was to evaluate the perceived quality and user satisfaction of the municipal sports facility "Water Palace" in Orihuela (Alicante). The sample was formed by 36 users of the facility. Questionnaire EPOD (Nuviala, Tamayo, Iranzo and Falcón, 2008) was administered to the sample in order to measure the users satisfaction. The most significant results show that users are satisfied with the sports facility, with the best results in the image of the organization, the activities and technical aspects. The lowest scores appear in sports facilities and material. Therefore, it is concluded that, as future implications in the management of the facility, it is advisable to focus the attention on the dimensions related to sports facilities and material because they obtained the lowest scores.
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The works and papers that are published in this Journal are subject to the following terms:
1. The Publication Service of the University of Murcia (the publisher) has the Publication Rights (Copyright) to the published papers and works, and favors and permits the reusing of the same under the license indicated in point 2.
© Servicio de Publicaciones, Universidad de Murcia, 2013
2. The papers and works are to be published in the digital edition of the Journal under the license Creative Commons Reconocimiento-No Comercial-Sin Obra Derivada 3.0 España (legal text). The copying, using, spreading, transmitting and publicly displaying of the papers, works or publication are permitted as long as: i) the authors and original sources (Journal, publisher and URL of the publication) are quoted; ii) it is not used for commercial benefit; iii) the existence and specifications of this users license are mentioned.
3. Conditions of Self-Archiving. It is permitted and encouraged that the authors spread electronically the pre-print (before printing) and/or post-print (the revised, evaluated and accepted) versions of their papers or works before their publication since this favors their circulation and early diffusion and therefore can help increase their citation and quotation, and also there reach through the academic community.
