Actitutes laborales en las firmas de auditoría: el efecto mediador del apoyo percibido por la organización
Improving work outcomes in audit firms: the mediating role of perceived organizational support
Resumen
Este estudio analiza la influencia de la sobrecarga de trabajo en el compromiso organizativo y la satisfacción laboral en las firmas de auditoría, así como el papel mediador del apoyo percibido por la organización en las actitudes laborales de los auditores. Este estudio se basa en una encuesta realizada a 122 auditores españoles. Los resultados muestran que la sobrecarga de trabajo tiene una relación negativa con el compromiso organizativo y la satisfacción laboral. Asimismo, nuestros resultados demuestran que el apoyo percibido por la organización media el efecto negativo de la sobrecarga de trabajo tanto en el compromiso organizativo como en la satisfacción laboral. Este es el primer estudio que analiza el papel del apoyo percibido por la organización en la relación entre la sobrecarga de trabajo y las actitudes laborales de los auditores. Las limitaciones de tiempo y el exceso de trabajo a menudo se perciben como características inherentes del trabajo de un auditor. El particular contexto organizativo de la auditoría resalta la importancia de identificar variables, tales como el apoyo percibido por la organización, que se encuentren dentro del marco de actuación de las firmas de auditoría y que pueden contribuir a mitigar el efecto negativo de la sobrecarga de trabajo en las actitudes laborales de los auditores.
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