Estudio cienciométrico de la investigación en transparencia informativa, participación ciudadana y prestación de servicios públicos mediante la implementación del e-Gobierno
A scientometric approach on research in information transparency, citizens’ participation and public services delivery under e-Government implementation
Resumen
El e-Gobierno se ha convertido en un tema esencial en las agendas políticas y su interés ha quedado reflejado en el resurgir de una gran cantidad de investigaciones dirigidas principalmente a analizar la utilidad de la administración electrónica como un método para mejorar la transparencia informativa, para mejorar la prestación de los servicios públicos y para favorecer la participación de los ciudadanos en la gestión pública, ofreciendo de este modo nuevas formas de rendición de cuentas.Por ello, se necesitan exámenes exhaustivos para integrar las contribuciones y proporcionar una visión crítica de este campo de estudio, para mejorar la comprensión al respecto, y tener visión amplia de la situación actual y futuras posibilidades de investigación. En nuestro artículo realizamos una revisión crítica de las investigaciones sobre e-Gobierno en las áreas de e-información, e-servicios y e-participación, aplicando para ello un enfoque cienciométrico, ampliamente contrastado en el ámbito de las Ciencias de la Información. Nuestra muestra está compuesta por los artículos publicados en las revistas JCR que figuran en los campos de la Ciencias de la Información y Biblioteconomía, y Administración Pública. Los resultados de nuestro trabajo ponen de manifiesto la necesidad de poner un mayor énfasis en trabajos de carácter cuantitativo y en aquellos encaminados a conocer cómo las tecnologías Web 2.0 pueden ayudar a crear nuevas formas de participación de los ciudadanos en la toma de decisiones pública.
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