Creation of the communication skills scale in health professionals, CSS-HP.
Abstract
This work presents the process of creating the scale on communication skills scale in health professionals, CSS-HP. This aspect is not shown in the process of developing tools despite being considered a fundamental part. For this, it shows the entire process of creating the scale, from the operational definition of the construct to measure, backed by a group of experts, as the process of creating the items following the specification tables of the scale and items. It also includes qualitative evaluation phase of the items created by the group of experts and preliminary trials of the scale, fundamental aspects for obtaining content and consensus validity evidence on the future tool. The results show that experts appreciated positively the construct definition made and items created from that definition, which were modified and eliminated according to these results.
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