Active Listening importance in Nurse intervention

Authors

  • Jose Antonio Subiela Garcia Universidad de Murcia
  • Juan Abellón Ruiz
  • Ana Isabel Celdrán Baños
  • Jose Angel Manzanares Lazaro
  • Bárbara Satorres Ramis
DOI: https://doi.org/10.6018/eglobal.13.2.178261
Keywords: Listen actively, patient satisfaction, interpersonal communication, Communication Skills.

Abstract

Objectives: To evaluate the users' perception on some aspects (aptitude and attitude) related to active listening during the period of hospitalization.

Material and methods:Bibliographical review; descriptive and observational study with a sample of 30 patients by means of a questionnaire with 10 closed questions and four answer choices.

Results:Over than 66% (n = 30) of the users surveyed stated in each of the issues raised on active listening that the suitable conditions, attitude and aptitude for the medical staff are complied, so that it has the desired effect about the patient.

Conclusions:The questionnaires reflect that patients are generally satisfied with the defining elements of active listening as a way of dealing with communication barriers.

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Author Biography

Jose Antonio Subiela Garcia, Universidad de Murcia

Soy Enfermero Asistencial en el Hospital Universitario de los Arcos del Mar Menor en San Javier Murcia. He trabajado 10 años como Técnico Superior en Prevención de Riesgos Laborales y también trabajo como Enfermero de Empresa en un Servicio Ajeno de Prevención de Riesgos Laborales.
Published
28-03-2014
How to Cite
[1]
Subiela Garcia, J.A. et al. 2014. Active Listening importance in Nurse intervention. Global Nursing. 13, 2 (Mar. 2014), 276–292. DOI:https://doi.org/10.6018/eglobal.13.2.178261.
Issue
Vol. 13 No. 2 (2014): #34 - Abril
Section
Administración-Gestión-Calidad

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