Perception of users and health professionals about the quality of care provided to patients with AIDS

Authors

  • Richardson Augusto Rosendo da Silva Departamento de Enfermagem, Universidade Federal do Rio Grande do Norte/UFRN. Natal (RN), Brasil.
  • Gilson de Vasconcelos Torres Universidade Federal do Rio Grande do Norte (UFRN), Natal (RN), Brasil.
  • Ilisdayne Thallita Soares da Silva Faculdade de Ciências da Saúde do Trairi/FACISA, Universidade Federal do Rio Grande do Norte/UFRN, Santa Cruz (RN), Brasil.
  • Ana Raquel Cortês Nelson Departamento de Enfermagem da Universidade Federal do Rio Grande do Norte (UFRN), Natal (RN), Brasil.
  • Indira de Araújo Lucena Enfermeira pela Universidade Federal do Rio Grande do Norte/UFRN, Santa Cruz (RN), Brasil.
  • Danyella Augusto Rosendo da Silva Costa Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte (IFRN), Natal, (RN), Brasil.
DOI: https://doi.org/10.6018/eglobal.14.4.201961
Keywords: Acquired Immunodeficiency Syndrome, Health Services Evaluation, Patient Satisfaction, Quality of Health Care

Supporting Agencies

  • Não houve entidades que patrocinaram o trabalho

Abstract

Objective: Identify the perception of users and health professionals about the quality of care for patients with AIDS.

Material and methods: Quantitative study, conducted at the outpatient clinic of a public hospital in northeastern Brazil. Participated in the survey 626 patients and 34 health professionals. Data were collected through structured between August 2009 to July 2010, and analyzed using descriptive and inferential statistical form. The research was approved by the Ethics Committee under C.A.A.E. nº. 0063.0.051.000-07.

Results: It was identified that the majority of users (85,6%) showed dissatisfaction, while most of the professionals interviewed (58,8%) are satisfied with the care provided in the service searched.

Conclusions: It is opinion mister consider both users of health professionals in the assessment of health services

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Author Biographies

Richardson Augusto Rosendo da Silva, Departamento de Enfermagem, Universidade Federal do Rio Grande do Norte/UFRN. Natal (RN), Brasil.

Enfermeiro. Doutor em Ciências da Saúde. Professor Adjunto III do Curso de Graduação e do Programa de Pós-Graduação (Mestrado Acadêmico e Doutorado) em Enfermagem da Universidade Federal do Rio Grande do Norte/UFRN, Natal/RN, Brasil. Membro do Grupo de Pesquisa Práticas Assistenciais e Epidemiológicas em Saúde e Enfermagem/PAESE/UFRN.

Gilson de Vasconcelos Torres, Universidade Federal do Rio Grande do Norte (UFRN), Natal (RN), Brasil.

Pós-Doutor em Enfermagem. Professor Titular do Departamento de Enfermagem da UFRN.

Ilisdayne Thallita Soares da Silva, Faculdade de Ciências da Saúde do Trairi/FACISA, Universidade Federal do Rio Grande do Norte/UFRN, Santa Cruz (RN), Brasil.

Enfermeira. Professora Substituta do curso de graduação em Enfermagem da Faculdade de Ciências da Saúde do Trairi/FACISA, Universidade Federal do Rio Grande do Norte/UFRN, Santa Cruz/RN, Brasil.

Ana Raquel Cortês Nelson, Departamento de Enfermagem da Universidade Federal do Rio Grande do Norte (UFRN), Natal (RN), Brasil.

Enfermeira pela Universidade Federal do Rio Grande do Norte (UFRN), Natal, RN, Brasil.

Indira de Araújo Lucena, Enfermeira pela Universidade Federal do Rio Grande do Norte/UFRN, Santa Cruz (RN), Brasil.

Enfermeira. Professora Substituta do curso de graduação em Enfermagem da Faculdade de Ciências da Saúde do Trairi/FACISA, Universidade Federal do Rio Grande do Norte/UFRN, Santa Cruz/RN, Brasil.

Danyella Augusto Rosendo da Silva Costa, Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte (IFRN), Natal, (RN), Brasil.

Enfermeira, Mestre em Enfermagem pelo programa de pós graduação em enfermagem. Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte (IFRN), Natal, RN, Brasil.
Published
04-10-2015
How to Cite
[1]
Silva, R.A.R. da et al. 2015. Perception of users and health professionals about the quality of care provided to patients with AIDS. Global Nursing. 14, 4 (Oct. 2015), 233–265. DOI:https://doi.org/10.6018/eglobal.14.4.201961.
Issue
Vol. 14 No. 4 (2015): #40 - Octubre
Section
Administración-Gestión-Calidad

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